Don’t Mess with My Professionalism
ACE-ing business through intercultural conflict resolution
Questioning others’ professionalism invites an immediate negative reaction that many international executives have when they are facing a behavior which is culturally different from theirs and which they don’t understand in the workplace. ‘Professionalism’ becomes the alibi for imposing one’s cultural views of the world and of the workplace. ‘Professionalism’ becomes the alibi for ethnocentrism which in turn jeopardizes relationships at work and reduces chances of success in the evergrowing multicultural business world. Such phenomenon may help explain why 70% of Merger and Acquisitions that fail, are due to cultural differences, whether these may be corporate or national. According to another research, 60 to 80% of all difficulties in organizations stemfrom conflicts between employees. These difficulties increase when culturescollide. In this book, the authors go beyond individual views of “professionalism” to discuss the complex intercultural conflict phenomenon at work and propose practical ways to resolve it effectively. The distillation of our research enabled us to unveil a framework for intercultural conflict resolution called ACE, which consists of three parts: i) Attending to the emotions; ii) Contextualizing the conflict; iii) Exploring conflict resolutions.