Don’t Mess with My Professionalism
Non-Fiction

Don’t Mess with My Professionalism

ACE-ing business through intercultural conflict resolution

Overview

Questioning others’ professionalism invites an immediate negative reaction that many international executives have when they are facing a behavior which is culturally different from theirs and which they don’t understand in the workplace. ‘Professionalism’ becomes the alibi for imposing one’s cultural views of the world and of the workplace. ‘Professionalism’ becomes the alibi for ethnocentrism which in turn jeopardizes relationships at work and reduces chances of success in the evergrowing multicultural business world. Such phenomenon may help explain why 70% of Merger and Acquisitions that fail, are due to cultural differences, whether these may be corporate or national. According to another research, 60 to 80% of all difficulties in organizations stemfrom conflicts between employees. These difficulties increase when culturescollide. In this book, the authors go beyond individual views of “professionalism” to discuss the complex intercultural conflict phenomenon at work and propose practical ways to resolve it effectively. The distillation of our research enabled us to unveil a framework for intercultural conflict resolution called ACE, which consists of three parts: i) Attending to the emotions; ii) Contextualizing the conflict; iii) Exploring conflict resolutions.

Paperback

144 Pages | ISBN13 9789814882842
Vanessa Barros
Vanessa Barros
Vanessa Barros was born in Paris from a Portuguese actor and a French teacher. She was raised in Portugal and France. She started travelling by herself at the age of 16 in the US and throughout Brazil the following year. She never stopped exploring the world ever since. She graduated with a Master of Science in Management from ESSEC Business School and embarked on an international advertising career for the next 20 years. She ran local, regional and global accounts at Saatchi & Saatchi, McCann-Erickson, Havas, BETC and Ogilvy working for prestigious clients including Reckitt Benckiser, Nina Ricci, Procter & Gamble, Lolita Lempicka, Danone, Kraft Foods Peugeot and Unilever. She worked on four continents (North America, South America, Europe, Central and South-East Asia), speaks 4 languages fluently (French, English, Spanish and Portuguese) and has gained solid experience in multicultural management, team leadership, operations and business development. Vanessa completed her PhD in cultural intelligence with the Center for Leadership and Cultural Intelligence at the Nanyang Business School (Nanyang Technological University) under the supervision of Professor Ang Soon. Her research focused on the strategies adopted by senior international executives to manage intercultural conflicts effectively. Vanessa Barros shares her time between research, education and consulting around the world.